Introduction
We, Rizsa Fashion Savvy (referred to as “Rizsa,” “we,” “us,” or “our”), operate our online business under the brand name “Rizsa” on our website located at www.rizsa.in, which we commonly refer to as the “Platform.” At Rizsa, we highly value your privacy and are committed to taking reasonable steps to protect your information while fulfilling our privacy-related responsibilities.
This document, known as the “Privacy Policy,” delineates how we collect your information during various interactions on the Platform and elucidates the purposes for which we utilize the gathered data.
Please take note that this Privacy Policy may undergo periodic amendments or updates to reflect changes in our data processing practices or adjustments in relevant legal requirements. We strongly encourage you to carefully peruse this Privacy Policy and periodically review it to remain informed about any modifications that may be implemented.
By accessing the services available through the Platform, you hereby give your consent to Rizsa for the collection, utilization, sharing, and storage of your information, all in accordance with the terms set forth in this Privacy Policy.
Collection of Information
We gather the information you furnish during the registration process (if relevant), in addition to data we obtain about your interactions with our services and your visits to our platform.
When you transact on the Platform, we may collect the following personally identifiable information:
- First and last name
- Email addresses
- Contact details, including mobile phone numbers
- PIN/ZIP code
- Demographic profile (such as age, gender, date of birth, date of anniversary, date of spouse’s birthday, and address)
- Your opinions on services, products, features, etc., available on our Platform
Additionally, we collect certain data as you access and use our services on the Platform, which may include:
- Device information
- Domain server
- Location information
- IP address
- Type of web browser you are using
- Network carrier
We may also collect information about:
- The pages you visit/access
- The links you click on our Platform
- The number of times you access a page
- Items you view, add to your shopping bag, or add to your wish list
When you make a purchase, we gather sensitive personal information pertaining to the transaction. This includes payment details (such as credit or debit card numbers, card information, and bank/account particulars), along with other account and authentication data, as well as billing, shipping, and contact information.
Furthermore, additional information may be gathered if you decide to engage in any programs, promotions, or contests that we offer. Providing feedback or filling out profile forms can also result in the collection of additional data. Additionally, we may monitor customer traffic patterns and platform usage to improve the quality of service we deliver.
Use of Information
We employ personal data for various purposes on our platform, including providing products and services and conducting routine business operations. Collecting email addresses serves to improve your shopping experience. Additionally, we utilize your personal information and contact information for the following purposes:
- Send you registration confirmation
- Share special offers
- Provide recommendations based on your previous orders, browsing history, and interests
- Notify you of changes in service policies or terms of use
- Send event-based communications, such as order information, renewal notices, invites, reminders, etc.
- Address troubleshooting issues
- Collect outstanding payments
- Measure interest in our products and services
- Inform you about online and offline offers
- Personalize your experience
In our continuous commitment to enhance our products and services, we carefully examine demographic information and profile data associated with user interactions on the Platform. Additionally, we utilize your IP address for the purpose of diagnosing server problems and managing the Platform’s operations.
Rest assured that any personal data and information gathered are exclusively utilized for the specific purposes outlined in our Privacy Policy.
Cookies and Similar Technologies
We employ cookies and various technologies to bolster, safeguard, and enhance our range of products and services. This encompasses tailoring content, providing and gauging advertisements, gaining insights into user behavior, and ensuring a secure browsing environment.
Though you retain the choice to delete or decline cookies via your browser or device preferences, it is important to note that taking such action may affect your capacity to fully utilize the Platform or avail of our services.
Disclosure of Personal Information
We may, under specific circumstances, share your personal information with third-party entities that provide services on our behalf or are involved in our Platform offerings. These services encompass tasks such as website hosting, email services, marketing, order fulfillment, transaction processing, data analytics, customer service, as well as customer research and satisfaction surveys. It is essential to note that these service providers are obligated by law to ensure the protection of your data.
Furthermore, in select situations, we may share personal information, including but not limited to your name, email address, mobile phone number, device details, location, and network carrier, with specific third-party service providers on a strictly need-to-know basis. This information is conveyed to these providers to achieve two primary objectives: (a) tailor the Platform to your preferences and (b) conduct behavioral analytics.
Please be aware that we retain the right to disclose your personally identifiable information when required by law or when we deem it necessary to safeguard our rights, respond to a legal proceeding, or comply with a court order served on us.
It is important to emphasize that we do not engage in the sale, sharing, or distribution of any personal information with third parties for their independent marketing or advertising purposes without first obtaining your explicit consent.
Your Consent
By using our Platform and/or providing your information, you consent to the collection, sharing, storage, and use of the information you disclose on the Platform in accordance with this Privacy Policy, including your consent for the sharing of your information as outlined herein.
Link to Other Websites
Our Platform may contain hyperlinks to external websites. It’s important to note that upon exiting our site through these links, we relinquish control over those external websites. Consequently, we cannot assume responsibility for safeguarding or preserving the confidentiality of any data you may disclose while navigating these sites. Please be aware that this Privacy Policy does not extend to these external sites. We strongly advise exercising caution and thoroughly examining the privacy policy of the specific website in question before divulging any personal information.
Your Rights
You have the right to exercise control over the personal information we gather. You can request access to or correction of your personal data. Furthermore, you are entitled to limit or object to the ongoing processing of your personal information whenever you wish. To address any concerns regarding the data we have collected, please reach out to us at rizsafashions@gmail.com.
If you believe any information we have about you is inaccurate or incomplete, kindly contact us using the aforementioned email address. We will promptly rectify any inaccuracies in our records.
Should you wish to withdraw your consent for any uses of your personal information outlined in our Privacy Policy, you can do so by contacting us at the email address provided above. Please note that if you decline to provide certain information or withdraw consent for previously shared information, we reserve the right to limit or deny access to our platform and the services we offer, as we may deem such information necessary for these purposes.
Data Retention
We securely store and maintain users’ personal data for the necessary duration to achieve the objectives for which this information is gathered, as specified in this Privacy Policy, unless extended retention periods are imposed by relevant legal requirements.
Security Precautions
Our platform adheres to security protocols and regulatory standards mandated by law to safeguard information from potential loss, unauthorized use, or tampering. Whenever you access your registered account on our platform or carry out a transaction, we employ a secure server for your protection. It’s important to note that, despite our utmost diligence, no security system can be deemed completely impervious to breaches.
Choice/Opt-Out
After creating an account on our Platform, all users have the choice to unsubscribe from non-essential communications, which include promotional and marketing-related messages from us or our partners. Additionally, you can delete optional information from your account. If you require assistance with these requests, please feel free to reach out to us using the provided contact information.
Profile Deactivation
Our platform provides you with the option to temporarily deactivate your profile. Choosing this action will result in a temporary suspension of your Rizsa account, preventing you from utilizing features such as speedy checkout, accessing information about your past orders, viewing wish lists, reaching Gold Mine rewards, utilizing Rizsa Vouchers, managing Rizsa Credits, accessing Rizsa Cash, and enjoying other personalized Rizsa products and services.
Profile Deletion
Our platform provides you with the option to request the permanent removal of your Rizsa account. When you initiate the deletion process, all associated information will be permanently erased. This includes your past orders, previous and current Try at Home bookings, wish lists, saved addresses, and any pending benefits such as Gold Mine 10+1 instalments, Rizsa Vouchers, Rizsa Cash, or Rizsa Credits. Please be aware that once your profile is permanently deleted, you will no longer be able to use the same email address for future account creation. Additionally, any claims or entitlements tied to policies like Lifetime Exchange & Buyback, 30 Day Returns and Refund, product cleaning & fixing, as well as any other services we offer, including those related to product damages and associated issues, will be forfeited. In cases where your account has outstanding orders, payments, grievances, shipments, or instalment plans, the deletion request may be refused or delayed.
Conclusion
At Rizsa Fashion Savvy, we highly prioritize your privacy and are dedicated to safeguarding the confidentiality and security of your personal information. Our Privacy Policy delineates our procedures for gathering, utilizing, and ensuring the security of your data while using our platform. We strongly recommend that you thoroughly review this policy and periodically check for any revisions or updates
For any inquiries or concerns regarding our Privacy Policy or the information we collect, please feel free to contact us at the following email addresses:
Thank you for entrusting us with your information.